ENTELΞKRON Presale
Support center

Investor support & contact

Our team responds to qualified investor enquiries during business hours (UTC+0, Monday–Friday). For urgent security matters, mark your email subject as URGENT.

Investor Relations

Applications, allocation questions, round status, and partnership enquiries.

hq@entelekron.org

Response: 1–2 business days

Legal & Compliance

Documentation, jurisdictional eligibility, purchase agreements, and regulatory questions.

legal@tvk.group

Response: 2–3 business days

Technical Support

Investor portal access, KYC verification issues, dashboard problems, and wallet updates.

support@entelekron.org

Response: 1–2 business days

Privacy & Data

GDPR requests, data access, correction, or deletion regarding KYC records.

privacy@entelekron.org

Response: up to 30 days (GDPR)

Security Reports

Report phishing, fraudulent payment requests, or suspicious communications.

legal@tvk.group

Subject: SECURITY REPORT

Multilingual Portal

Full investor platform in 31 languages with apply form, dashboard, and auth.

Open Investor Portal →

Available 24/7

Before you contact us

  • Check the FAQ for common answers
  • Review the Investor Process for timeline expectations
  • Read Legal Hub for policy documents
  • Include your application email and country when following up on applications
  • Never share seed phrases or private keys — we will never ask for them
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